Shop Policies
REFUNDS/RETURNS/CANCELLATION:
READY TO SHIP (RTS) TUMBLERS: Ready to ship tumblers have a processing time of 3-5 business days. Business days do not include weekends or holidays. Processing time does not include shipping time.
CUSTOM MADE TO ORDER TUMBLERS: Custom made to order tumblers are made to order. All tumblers that are not listed as ready to ship (RTS) will have up to a 4-8 week processing time. Processing time does not include shipping time.
CUSTOMIZATIONS: When placing your order, if you are looking to have any type of customizations completed, you must first discuss this with me. If you put any type of customizations in the notes at checkout without discussing the customizations with me prior, they will not be honored, and you will not be refunded. You will receive the design pictured in the product that you ordered. Changes can cause confusion and be overlooked since many tumblers are pre-prepped
ORDER CHANGE & ADD-ONS: Once your order is in process, you cannot add-on or change your order. This includes any type of personalization. Please double check all of your order information prior to checking out to ensure it is all correct.
TUMBLER INFORMATION: All tumblers will come with a lid. All tumblers can be used to keep drinks cold or hot. All tumblers are handcrafted and may contact slight imperfections. All tumblers are made with high quality materials to include epoxy, glitter, double wall stainless steel tumblers, etc.
TUMBLER CARE INFORMATION: Hand wash tumblers only. Do not microwave, soak or put in the dishwasher.
DO NOT DROP. HANDLE WITH CARE. DO NOT LEAVE IN EXTREME HEAT.
EMAIL INQUIRIES: Questions and order inquiries can be sent to create@letsmakestuffcustom.
SHIPPING: All orders are shipped through USPS. Once your order ships, you will receive your tracking information. We are not responsible for any delays in shipping. Once your order ships, I cannot provide you any information about the order status. Please understand that shipping delays are more frequent during holiday seasons.
SHIPPING INSURANCE: It is highly RECOMMENDED! If you refuse to include shipping insurance, you (the customer) are agreeing, upon placing your order, that you are responsible for filing any claims to USPS.
I RESERVE THE RIGHT TO CANCEL AND/OR REFUND AN ORDER AT ANY POINT IN TIME.
ONCE PURCHASE IS MADE, THAT IS YOUR CONFIRMATION AND AGREEMENT THAT YOU HAVE READ AND UNDERSTAND ALL SHOP POLICIES.